Shipping policy
At Vexla, we’re committed to delivering your order quickly, safely, and transparently. Please review our shipping policy below for details on processing times, shipping options, and order tracking.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons, promotions, or product launches, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping costs and delivery estimates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping: 5–10 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or external factors beyond our control.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number. Please allow up to 24–48 hours for tracking updates to appear.
If you do not receive tracking information, please contact us at [hellovexlabeauty@gmail.com].
Shipping Delays
While we strive to meet delivery estimates, delays may occur due to weather conditions, customs inspections, carrier issues, or high order volume. Vexla is not responsible for delays caused by shipping carriers.
Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate at checkout. Vexla is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of the delivery date so we can assist you.
Contact Us
If you have any questions about shipping or your order, reach out to us at hellovexlabeauty@gmail.com
